On Thursday, SSA Midwest-West regional commissioner Linda Kerr-Davis told employees on a call that the Social Security Administration would use X to communicate âto the press and the public,â describing it as the agencyâs new communication mechanism. Federal News Network reported Kerr-Davis advised that those accustomed to press releases and âDear Colleagueâ letters should subscribe to the official SSA X account to stay current.
The change follows communications staff reductions tied to reassignments into front-facing field office roles. Officials also said regional SSA offices will no longer have fully staffed public affairs offices. SSAâs last press release posted to its website on March 27 denied reports that local field offices may be closing and included a link to an inactive SSA social media account that directed viewers to follow the press office on X, which is owned by Elon Musk, described as a close Trump adviser and donor.
SSA has also recently changed verification standards, later walking them back while evaluating anti-fraud policies, amid concerns about access for rural communities and people needing in-person assistance.