The New Republic says The Washington Post found that an SSA Office of Inspector General (OIG) report released in December 2025 was changed shortly before publication, based on document version history.
The disputed change: an earlier draft reportedly included âtotal wait timeâ estimates (averaging 46 minutes to more than two hours in 2025), while the published version emphasized a much lower âaverage wait timeâ to speak to a representative (described as under 10 minutes).
The published SSA OIG audit (dated December 2025) states SSAâs publicly reported 800-number metrics were accurate and that performance improved in FY 2025, attributing changes to a new telecom platform and staff realignments.
Outside reporting on the same OIG audit notes that SSAâs âaverage speed of answerâ can understate real time-to-help because callers who immediately request a callback may be counted as having zero wait time, even if the callback comes much later.
SSAâs own December 22, 2025 press release highlighted âaverage wait timeâ falling from about 30 minutes (January 2025) to about 7 minutes (September 2025) and framed the findings as validating SSAâs reported metrics.
The New Republic links the incident to broader concerns about inspector general independence under the Trump administration, including mass firings of inspectors general early in Trumpâs second term; contemporaneous reporting in January 2025 described a âFriday night purgeâ of multiple IGs and raised legal/process concerns.
The New Republic quotes Social Security Watch president Nancy Altman criticizing the episode as undermining independent oversight; this is an advocacy perspective rather than an adjudicated finding.